Rules Governing Your GambleZen Account, Balance and Casino Play
Effective Date: 4 August 2026 Last Updated: 4 August 2026
These Terms govern GambleZen accounts, games, promotions, balances, payments, verification, support and safer-gambling controls. Altacore N.V. operates GambleZen under Curaçao Gaming Control Board licence OGL/2023/109/0075. Registration or use confirms agreement with these Terms and displayed product rules.
1. Definitions and acceptance
“Account” means your GambleZen profile. “Cash balance” covers deposits and settled winnings. “Bonus balance” is promotional value under separate rules. “KYC” covers identity, age, address, payment and source-of-funds checks. “Games” covers displayed gaming products.
If you do not agree with these Terms, do not register or deposit. Current promotion rules form part of the Terms for that offer.
2. Eligibility
You must be at least 18 and legally permitted to gamble where you live. You are responsible for understanding applicable law and for providing accurate personal information. We may request proof of age and location.
3. Registration and account security
Create one account in your legal name and keep details current. Protect the password and device; report compromise promptly. Do not sell, share or transfer the account. We may verify contact details and reject duplicates.
4. Verification and source of funds
We can request ID, address, payment ownership, liveness, source-of-funds or source-of-wealth evidence. Enhanced checks may follow higher activity or unusual patterns. Account actions may be held until satisfactory documents arrive.
5. Deposits and balances
Use a payment method in your own name. The cashier shows methods, currencies, limits and fees. A mismatch, decline, chargeback, alert or wrong crypto network can cause a return. Crypto credits after required confirmations on the displayed coin and network.
Cash and bonus balances are tracked separately. Account statements and system records are the authoritative transaction record, subject to correction of a clear error.
6. Withdrawals
Submit withdrawals through the cashier. We may require method matching, KYC and account review. GBP limits can reach about £1,700 per 24 hours, £4,250 per seven days and £17,000 per 30 days. Jackpots may follow separate rules.
A request can move through pending, review, approved, returned and completed stages. Provider settlement begins after our approval. We can return a request to the balance when details are incorrect, verification is incomplete or the payment route cannot receive the transfer.
7. Bonuses and promotions
Promotions are optional. Displayed rules may cover eligibility, activation, deposit, cap, spin game, wagering, expiry, maximum bet, contribution, cashout and withdrawal effects. Four welcome stages can reward separate deposits. Offers combine only when stated.
Bonus abuse includes duplicate accounts, coordinated play, artificial wagering, excluded-game exploitation, stakes above the maximum, payment cycling and attempts to obtain the same reward more than once. We may cancel promotional value and investigate the account when these rules are breached.
8. Games and accepted transactions
A bet is accepted when the game system records it and updates the balance. Interrupted rounds are resolved from provider records. Game malfunctions, incorrect display, duplicated settlement or manifest payment errors can be corrected, and affected bets may be voided under provider rules. Random outcomes are not influenced by earlier wins or losses.
9. Prohibited conduct
Do not use false documents, another person's payment method, multiple accounts, bots, scripts, collusion, stolen funds, chargeback abuse, laundering or technical exploitation. We may restrict or close accounts, void affected play and report conduct.
10. Account suspension and closure
You may request account closure through support. We may suspend or close an account for a Terms breach, fraud risk, legal duty, safety concern or prolonged verification failure. Eligible cash funds are handled after required deductions, investigations and verification. Some records remain after closure under legal and safer-gambling obligations.
11. Limits, cooling-off and safer account control
Use deposit, loss, wager and session limits, reality checks, cooling-off and self-exclusion. A reduction can apply immediately; an increase may be delayed. Self-exclusion cannot be reversed before the chosen period ends. Gambling is entertainment, not income, and winnings are never guaranteed.
12. Intellectual property and acceptable use
GambleZen names, design, software, text and graphics are protected by intellectual-property rights. You may use the site only for personal lawful play. Copying, scraping, reselling, reverse engineering or impersonating the service is prohibited.
13. Privacy, cookies and third parties
Our Privacy Policy explains data processing and cookies. Payment, game and verification providers apply their own operational and privacy terms. We are not responsible for content on unrelated third-party sites.
14. Liability
Gambling involves loss risk. We do not guarantee uninterrupted service, a particular game result or profit. Nothing excludes liability that cannot lawfully be excluded. Subject to that limit, we are not liable for indirect loss caused by device failure, network interruption, provider action, unauthorised account access resulting from your security failure or use contrary to these Terms.
15. Complaints and disputes
Contact 24/7 chat or [email protected] with the account email, transaction reference, date and clear description. We may request screenshots or documents. The support team reviews the case, payment or compliance specialists handle escalation, and a final response explains the outcome or next available route.
16. Changes, severability and governing framework
We may update these Terms for product, legal, security or regulatory reasons. The Last Updated date identifies the current text. If one provision is unenforceable, the remaining provisions continue. The agreement is governed by the legal framework applicable to Altacore N.V. and its gaming licence, subject to mandatory consumer rights.
17. Reach the team about an account or Terms question
Use live chat or [email protected] for Terms questions. Send KYC material through the secure upload route or to [email protected] when instructed. Write to Altacore N.V., Dr. H. Fergusonweg 1, Gaito, Curaçao.