GambleZen Privacy Policy for Account, Payment and Gaming Data

Effective Date: 4 August 2026 Last Updated: 4 August 2026

This Policy explains how Altacore N.V. handles personal data when you visit GambleZen, create an account, contact support, use promotions, deposit, play or withdraw. It also explains your choices and rights.

1. Who controls your personal data

Altacore N.V., registered at Dr. H. Fergusonweg 1, Gaito, Curaçao, is the controller responsible for GambleZen account data. Privacy requests can be sent to [email protected]. Verification documents should be sent only through the secure account route or to [email protected] when our team specifically requests them.

2. Data we collect

We may collect the following categories:

• identity and account data, including name, date of birth, username, password record, address, country, email and phone;
• verification data, including ID images, proof of address, liveness checks, payment ownership and source-of-funds evidence;
• transaction data, including deposits, withdrawals, payment methods, wallet addresses, balances, chargebacks and provider references;
• gameplay data, including games opened, stakes, outcomes, session times, bonuses, wagering progress and VIP activity;
• technical data, including IP address, device, operating system, browser, language, identifiers, logs and security events;
• communications, including live chat, emails, complaints and call records where recording is notified;
• marketing choices, consent records and promotion interaction;
• safer-gambling data, including limits, reality checks, cooling-off, self-exclusion and risk indicators.

Data comes from you, site use and payment, identity, fraud, game or support providers.

3. Why we process data

We use data to operate accounts and games; process payments and bonuses; verify identity, age, address and ownership; prevent fraud, money laundering, collusion and chargebacks; apply safer-gambling tools; investigate complaints; improve services; meet legal duties; and defend claims.

Our basis may be contract, legal duty, legitimate interests in secure operation or consent for optional marketing and cookies. Withdrawing consent does not affect earlier lawful processing.

4. Cookies and similar technologies

Essential cookies support login, security, sessions, language, currency and account functions. Preference cookies retain settings; analytics measure navigation and errors; advertising or affiliate cookies record attribution. Local storage may retain device settings.

You can manage non-essential cookies through the consent tool and browser settings. Blocking essential cookies can prevent login, cashier or security functions from operating correctly.

5. Payments, KYC and fraud prevention

Payment processors receive details needed to settle transactions; we do not need to store a complete card security code. Verification providers may process documents, liveness results and database checks. Fraud systems analyse device, payment and gameplay signals.

Automated signals may trigger a manual review. You can contact support to ask for information about a decision affecting the account, subject to security and legal limits.

6. Who receives personal data

We may share relevant data with hosting, game, payment, banking, wallet, identity, fraud, AML, support and analytics providers, advisers, insurers, regulators, courts and law enforcement. Recipients receive only what their function or legal request requires.

We do not sell your identity documents. Where a provider acts for us, its contract includes confidentiality, security and data-processing obligations.

7. International transfers

Our company and providers can process data outside your home country. Where required, we use contractual safeguards, adequacy mechanisms, security controls and vendor reviews. Contact us if you need information about the safeguard used for a specific transfer.

8. Retention

We retain account and transaction data while active and as required for gaming, AML, tax, disputes and security. KYC, payment and self-exclusion records may remain after closure. Marketing data stays until consent is withdrawn or no longer needed.

9. Security

We use encrypted transmission, access control, authentication, monitoring, secure hosting, logging, fraud detection, staff confidentiality and incident procedures. No system removes all risk. Protect your password, device and email account, and contact support immediately if you notice an unknown login or payment.

10. Your privacy rights

Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability or withdrawal of consent. You can opt out of direct marketing from the message or account preferences. We may verify your identity before completing a request. Some information cannot be deleted while legal, regulatory, security or dispute obligations remain.

You can complain to the privacy or data-protection authority applicable to you. We encourage you to contact us first so we can investigate the issue.

11. Children and legal gambling age

Our services are for adults who meet the legal gambling age. We do not knowingly create accounts for children. We may verify age and close an underage account while preserving records required for investigation and player protection.

12. Marketing choices

Promotional email, SMS and push messages are sent according to your preferences and applicable consent rules. You can opt out at any time. A marketing opt-out does not stop essential account, payment, security, legal or safer-gambling messages.

13. Third-party links

Links to payment providers, support organisations or other sites are governed by their own privacy notices. Review those notices before providing data outside GambleZen.

14. Changes to this policy

We may update this policy when services, providers or legal requirements change. The Last Updated date shows the current publication. Material changes may also be communicated through the site, account or registered email.

15. Privacy contact

Email privacy questions to [email protected]. Verification enquiries can be sent to [email protected] after a request is opened. Written notices may be addressed to Altacore N.V., Dr. H. Fergusonweg 1, Gaito, Curaçao.